Return policy

Right of withdrawal

Unless an exception applies, the user may enjoy the right to withdraw from the contract within the period specified below (normally 14 days) for any reason and without justification. The user can find further information on the right of withdrawal in this section.

Who enjoys the right of withdrawal

Unless one of the exceptions listed below applies, users acting as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the period of time specified below for any reason and without need for justification.

Users who do not fulfil these requirements do not enjoy the rights described in this section.

Exercise of the right of withdrawal

To exercise the right of withdrawal, the user must send the Controller an unequivocal communication of his intention to withdraw from the contract.
For this purpose, the user may use the standard withdrawal form available in the definitions section of this document. The user is however free to express his intention to withdraw from the contract in any other suitable form. In order to respect the period within which the right must be exercised, the user must send the withdrawal declaration before the withdrawal period expires.

When does the withdrawal period expire?

• In the case of the purchase of goods, the withdrawal period expires after 14 days from the day on which the user or a third party – appointed by the user and other than the courier – takes possession of the goods.
• In the case of the purchase of several goods ordered together but delivered separately, or in the case of the purchase of a single good consisting of several lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the user or a third party – appointed by the user and other than the courier – takes possession of the last of the goods, lots or pieces.

Effects of withdrawal

The Holder shall refund all payments received including, if any, those relating to delivery costs to users who have correctly exercised their right of withdrawal.

However, the additional cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Holder shall be borne by the user.

The refund shall be made without undue delay and in any event within 14 days from the day on which the Holder was informed of the user’s decision to withdraw from the contract. Unless otherwise agreed with the user, the refund shall be made using the same means of payment as was used for the initial transaction. The user shall not incur any costs as a consequence of the withdrawal.

… on contracts for the purchase of goods

Unless the Holder has offered to collect the goods, the user shall return them to the Holder or to another person authorised by the Holder to receive them without undue delay and in any event within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is met if the delivery of the goods to the carrier or other authorised person takes place before the expiry of the 14-day period described above. Reimbursement may be withheld until receipt of the goods or until the user has provided proof of return.

The user shall be liable for any decrease in the value of the goods resulting from use of the goods other than what is necessary to establish their nature, characteristics and functioning.

The user shall bear the return shipping costs.